Privacy Policy

Last updated: September 6, 2026

Ascend Media ("us", "we", or "our") operates the https://ascendmedia.tech website (the "Service"). This page explains what information we collect, how we use it, and what choices you have.

By using the Service, you agree to the collection and use of information in accordance with this policy. Terms used in this policy have the same meaning as in our Terms of Use.

Information We Collect

Information you give us directly. When you fill out a contact form, request a quote, book a call, subscribe to our emails, or contact us by phone or email, we may collect your name, business name, email address, phone number, website URL, and any other information you choose to share about your business and what you're looking for.

Billing information. If you become a client, we collect billing contact details and payment information. Payments are processed by third-party payment processors — we do not store full credit card numbers on our systems.

Information collected automatically. When you visit the Service, we and our analytics and advertising providers may automatically collect your IP address, browser type and version, device type, operating system, the pages you visit, time spent on those pages, referring URLs, and similar diagnostic data.

Client account access. If you engage us for services, you may grant us access to accounts you own, such as your website or hosting, Google Business Profile, Google Analytics, Google Ads, Meta Business Manager, or social media profiles. We access these accounts only to perform the services you have engaged us for. We do not use your customer data for any purpose other than delivering your services, and we do not sell it.

Cookies and Tracking

We use cookies and similar tracking technologies to operate the Service and understand how it's used. Cookies are small files stored on your device.

We may use:

Essential cookies, which are required for the site to function.
Analytics cookies, such as Google Analytics, which help us understand traffic and how visitors use the site.
Advertising cookies and pixels, such as the Meta Pixel and Google Ads tags, which allow us to measure ad performance and show ads to people who have visited our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you do, some parts of the Service may not function properly. You can also opt out of Google Analytics using Google's browser add-on, and adjust ad personalization settings directly with Google and Meta.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes and proposals
Provide, maintain, and improve our services
Process payments and manage billing
Send you service-related communications about your account or projects
Send marketing emails, newsletters, or offers, where you have opted in
Analyze how the Service is used so we can improve it
Measure and improve our own advertising
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

How We Share Your Information

We do not sell your personal information.

We share information with third-party service providers who perform functions on our behalf, such as website hosting, email delivery, analytics, advertising platforms, payment processing, CRM and scheduling tools, and cloud storage. These providers may access your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

We may also disclose information if required to do so by law, or in the good-faith belief that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent wrongdoing, or protect the personal safety of users or the public.

If Ascend Media is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Email Communications

If you opt in to marketing emails, you can unsubscribe at any time using the link at the bottom of any email, or by emailing us at team@ascendmedia.tech. We may still send you transactional or service-related messages about active projects or billing.

Data Retention

We keep your information for as long as needed to provide services to you and for a reasonable period afterward for legal, accounting, and record-keeping purposes. Inquiry and lead information that does not result in an engagement is retained for our own follow-up and marketing purposes until you ask us to delete it.

Data Security

We take reasonable measures to protect your information, including limiting account access to the people who need it and using reputable, secured third-party platforms. No method of transmission over the internet or method of electronic storage is 100% secure, however, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

Know what personal information we have collected about you
Request a copy of that information
Request that we correct inaccurate information
Request that we delete your information
Opt out of marketing communications
Not be discriminated against for exercising these rights

California residents. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the rights described above. We do not sell or share personal information for cross-context behavioral advertising in exchange for money.

To exercise any of these rights, email us at team@ascendmedia.tech. We will respond within the timeframe required by applicable law. We may need to verify your identity before acting on your request.

Third-Party Links

The Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

The Service is not directed to anyone under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date at the top. You are advised to review this page periodically. Changes are effective when posted.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

team@ascendmedia.tech